What is the process for returning and exchanging goods in a German overseas warehouse?
Process for returning and exchanging goods in German overseas warehouse?
For cross-border e-commerce sellers in Germany, whether they are experienced or new, they will inevitably encounter various problems in their daily operations. Some of these problems may arise from the selection of infringing products by the sellers, delays in warehousing due to logistics factors, or changes in local German policies. When a seller’s account is restricted and their inventory cannot be sold, they may need to use overseas warehouses to move their goods or exchange labels, as well as to handle returns and exchanges. Experienced sellers usually seek the help of third-party overseas warehouses in Germany to handle these issues, by exchanging labels through the third-party warehouse and then restocking and reselling. So, how does the process of returning and exchanging goods with German overseas warehouses work? Today, we will take a look at the #process of returning and exchanging goods with German overseas warehouses#.
Process of Returning and Exchanging Goods with German Overseas Warehouses:
1. The seller confirms the details of the goods that need to be returned and exchanged with the German overseas warehouse, including the quantity of goods, SKU types, and the weight and size of each product.
2. The German overseas warehouse provides the return address based on the specific information provided by the seller, making it easy for the seller to fill in the return information in the Amazon backend and remove the order.
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3. The seller creates a removal order in the Amazon backend and returns the goods to the German overseas warehouse.
4. After the removal order is effective, the seller sends the return order tracking number to the overseas warehouse and uploads the return information to the German overseas warehouse operating system.
5. The German overseas warehouse verifies the receipt information of the goods based on the order tracking number provided by the seller.
7. After the overseas warehouse has received all the goods, the seller is notified to proceed with the subsequent exchange operation. Please note: Generally, the German overseas warehouse will not count the goods upon receipt, and the Amazon return period is long and the packages are relatively scattered. If the seller wants accurate information about the goods, they need to notify the overseas warehouse to perform a warehousing count, which will incur additional fees.
8. The seller confirms the exchange operation and provides the new SKU and specific operational instructions to the German overseas warehouse. The overseas warehouse operates the exchange, sorting, and packing according to the exchange instructions.
9. After the exchange operation is completed, the overseas warehouse provides the packing data to the seller. The seller creates an FBA box label in Amazon based on the packing list information, and then provides the FBA box label to the overseas warehouse.
10. After the overseas warehouse has affixed the FBA box label, it will send the goods back to the Amazon warehouse according to the FBA warehouse address provided by the seller. Note: The seller can choose to use the overseas warehouse’s express account for end delivery or use the Amazon logistics door-to-door pickup service. Each method has its advantages. Using the overseas warehouse’s end logistics has a relatively fast delivery time, and if a cargo loss event occurs, it can also be quickly compensated, but the price is relatively expensive; using the Amazon logistics door-to-door pickup service, the delivery time is a bit slower, but the price may be much cheaper. The seller can make a choice based on the actual situation.
The above is a detailed analysis of the German overseas warehouse return and exchange process. Next, we will introduce how the German overseas warehouse charges for returns and exchanges.
The price for German overseas warehouse returns and exchanges generally includes storage fees, in-house operation fees, shipping fees, and warehouse rental fees, as follows:
1. The warehousing fee is the cost incurred by the seller when returning products to the German warehouse, usually divided into bulk warehousing and pallet warehousing. Currently, the German overseas warehouse offers sellers discounts and does not charge warehousing fees.
2. The in-house operation fee includes the cost of labeling and changing labels (including product labels, outer box labels, overweight labels, pallet labels, etc.), sorting, packaging, and boxing.
3. The transportation fee is the cost incurred by the German overseas warehouse when delivering packages to Amazon warehouses, usually through DHL, UPS, and DPD express delivery. If the seller uses Amazon logistics services, the German overseas warehouse will not charge additional transportation fees, and the transportation fee will be charged by Amazon.
4. The storage fee is the storage fee incurred when goods are stored in the German overseas warehouse. It is calculated from the seller’s first item of goods stored, with the first 30 days free of charge, and subsequent storage fees increasing based on the storage time, calculated based on daily per unit.
The German overseas warehouse can also provide some value-added services, including inventory counting, long-term storage, functional testing, product assembly, picking up small cards, replacing packaging, providing packaging materials, product destruction, and inventory recovery, all of which belong to the category of value-added services. If the seller has a demand, the overseas warehouse will charge according to the service content.
Above are some knowledge sharing about returning goods and changing labels in the German overseas warehouse today. Although there are many German overseas warehouses, the quality is uneven. We hope that sellers will pay attention when looking for German overseas warehouses.
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