Amazon is facing another large-scale verification issue! Are all sellers affected?

Is every seller on Amazon affected by the current large-scale verification issue?

Recently, Amazon sellers have been exhausted from various verifications. Many sellers still have not completed phone and address verifications, and Amazon has urgently pushed notifications for the “Consumer Notification Act” verification in the background. Starting yesterday afternoon, some sellers received prompts about the verification information of the act and were reminded that their accounts were at risk of being suspended.

Early this morning, a large number of sellers received verification prompts, and the account information page crashed again. It can be determined that this is a large-scale or even collective verification. The seller group has exploded, and besides complaining that Amazon’s verification is crazy, sellers are also seeking advice on how to solve the verification materials and what precautions to take.

“Today, Amazon sellers should prepare to verify their accounts and do nothing else.” said one seller.

Verification has exploded on a large scale, and accounts are at risk of being suspended

In the past, the first thing Amazon sellers did after logging into their store was to check orders, but Amazon has changed this habit that has lasted for years. “In the past week, the first thing I do when logging into the store every day is to see if I need to re-verify!” the seller is very irritable.

Sure enough, today is another day that requires verification. On multiple Amazon seller groups and social platforms, messages about verification have flooded the screen:

“Today, did everyone’s account get verified collectively? It seems like everyone received it.”

“I checked, all accounts need to be verified, it’s really terrible.”

“I received a warning about the suspension risk early in the morning…”

“I verified all 39 of my accounts.”

“The account information page crashed, and Amazon launched a large-scale verification.”

“The verification requirements for different accounts are different, and Amazon’s backstage is overwhelmed.”

Compared to previous verification notifications, the feedback this time is significantly larger. Sellers believe that this is a concentrated verification, which is why the Amazon backend is overcrowded. In addition, the platform directly warns that there is a risk of account deactivation, which makes many sellers not dare to take it lightly.

Sellers quickly clicked on the verification, but after opening it, the website displayed an error. Even after refreshing, there was no option to verify, and they could not remain calm. But after seeing the verification content, the sellers didn’t understand: Isn’t this the same information that was verified just a few days ago? Now, they are being asked to verify for the second time?

Following the “Consumer Notification Act,” verification is carried out for identity, phone number, bank account, office address, and tax number. Yes, this is the same verification notice that was sent to sellers a few days ago.

It is undeniable that some sellers received the notification earlier but have not yet completed the verification. However, for accounts that have just been verified, now being prompted to do it again, sellers suspect that the platform is joking, or more accurately, has a bug?

A seller consulted Amazon’s customer service about this: “My account suddenly shows that according to the law, one or more operations are waiting for verification. But in fact, I just completed the verification a few days ago, and it also showed that the verification was successful when I clicked on it. Is this a system bug or do I need to verify again?”

The customer service replied: “Many sellers have feedback that the warning banner is still there, and they are more worried. Sellers don’t need to worry. The banner is just a reminder. Wait for it to disappear by itself. If you have already verified, there is no need to operate again.”

One seller received a notification from a business manager: “Today, it seems that all sellers’ backends have popped up prompts for verification of information regarding the “Consumer Notification Act”. Sellers tried to submit verification and encountered a system error. This should be a system problem. It is recommended not to operate today. We will follow up with the U.S. team and notify everyone of the latest news in a timely manner.”

Another business manager also suggested that sellers be patient and wait. “This requirement is issued by the US government to Amazon, and every seller will eventually trigger it. If the information filled out is unclear or uncertain, it is recommended not to complete it yet. We will provide complete guidance next week.”

How do sellers verify?

Currently, some unverified sellers have been warned and are verifying in a hurry, but there are still some questions about the information. Verified sellers are temporarily stable and ready to wait and see.

“Prepare the information and submit it next week, because the backend server needs to allow it if you want to submit it today.” joked a seller.

After receiving the new round of verification, many sellers know that they need to provide new verification materials, but they cannot find the page to upload the materials. Some sellers said that there is no place to upload files for performance notifications, account performance, or email, and they do not know where to upload the materials or what materials to upload.

An old seller introduced his verification experience: After clicking on the deposit method from the account information, there is a verification button behind it. Click it to enter the interface for verifying the bank account and submit the bank account reconciliation statement: the billing information of the receiving account (when downloading the statement, you need to fill in the company address and name by yourself, you can directly copy and paste in the store background); if it is a third-party platform, you need to find the corresponding platform to handle it.

Perhaps many sellers are verifying at the same time, and they found that there was a problem at the first step-the account information page crashed and couldn’t be opened at all. Regarding this issue, a colleague consulted customer service and received the reply: It’s a system issue, let everyone wait for a while. This issue has been resolved by some people: If the account information page has been accessed too much, sellers can directly click on the bank account in the account status page to enter the deposit method.

However, in the verification process, many colleagues are still confused about the specific operation details.

It is understood that bank account verification is a process of verifying the ownership of a bank account. When registering, Amazon will require payment method cards and bank account information for deposits. This verification requires sellers to verify existing bank details or add and verify a new bank account. Adding or changing bank account information will trigger a security hold for three days, during which funds cannot be transferred. Only the primary account owner can make changes related to payment information.

Amazon officials also introduced the specific verification process in two situations:

1. Verify the current/existing payment tool

1. Log in to the Amazon Seller Platform, click “Settings > Account Information > Payment Information > Deposit Method > Manage Deposit Methods” to find the verification entrance.

2. After submitting the required information, the seller account information page will display “Your account is being verified”.

3. If the verification is successful, your seller account information page will prompt “Verification successful”.

4. At this time, click the “Assign” button on the right side of the “Deposit Information” page, enter the “Assign Deposit Method” page, click the “Set Deposit Method” button at the bottom, and assign the successfully verified bank account to the store of the US site to receive payment.

2. Add a new bank account

1. Same as 1 above.

2. Add and provide the corresponding bank account information, and after successfully adding it, return to the previous page and click “Manage Deposit Methods” for verification.

3. If the verification is successful, your seller account information page will prompt “Verification successful”.

4. Same as 4 above.

It is worth noting that the bank account statement provided by the seller must meet certain requirements, as follows:

The account holder’s name on the bank statement must match the contact name or company name you provided to Amazon.

The account number on the bank statement should match the provided account number;

The bank statement should be issued within the last 180 days;

Ensure that the bank statement is easy to identify;

If it is a payment service provider, the bank statement should come from one of the participating payment service providers;

The accepted file size does not exceed 15MB, and the format is png, tiff, tif, jpg, jpeg and pdf.

The seller can try to verify according to the above operation. This wave of large-scale identity verification has once again caused sellers to panic, but since it is a collective event, everyone does not need to worry too much, and can submit the information for review normally.

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